Refund policy
Paid passes are fully refundable up to 7 days before the event. No forms, no fine print.
Last updated: November 11, 2026
Full refunds up to 7 days before
If you bought a paid pass (such as a Pro Pass or Group Pass) and ask for a refund at least 7 days before the summit starts, we'll refund the full amount. Free Passes cost nothing, so there's nothing to refund; you can simply let us know you can't make it.
Within 7 days of the event
Inside the final 7 days we can't offer refunds, because we've committed costs for the day. You can still:
- transfer your pass to a colleague at no charge, by emailing us their name and email, or
- keep your pass: Pro and Group Pass holders get the recordings, so you can watch later.
If we cancel or move a summit
If we cancel a summit, or move it to a new date you can't attend, you'll get a full refund of any paid pass, whenever that happens.
Group Passes
Group Passes are refunded as a whole under the same 7-day rule. Before the cutoff you can also swap the names on any seat at no charge.
How to ask for a refund
Email hello@plenarasummits.com from the address you registered with and include your ticket code (it starts with PLN-). We confirm by email and refund to your original payment method. Most banks show the refund within 5 to 10 business days.